Because no one likes surprises

Terms and Conditions

 Terms & Conditions
         Sobel’s Custom Orthotic Systems, LLC stands behind its products with the terms and conditions set forth herein.

• All video content is the intellectual property of Sobel’s Custom Orthotic Systems, LLC and may only be used/viewed by the purchaser for their own use. Video content may not be shared without the expressed consent of Sobel’s Custom Orthotic Systems, LLC.
• Non-custom products like pads, insoles, etc. come into contact with human skin, and therefore cannot be returned or refunded. 
• Shoes may be tried on and if they do not fit, may be returned only if socks were worn and the shoes were not worn outdoors within 2 days of purchase. If there is wear or other signs the shoes were used beyond testing for fit, or they are soiled in any way, a refund cannot be issued.


• All custom work is fully guaranteed for 12 months and adjustments will be free of labor and material charges.
• Components are guaranteed for up to 12 months.
• Custom products where 3 adjustments have been made and satisfaction has not been achieved, will result in either return of device and refund or remaking of the device, as determined solely by Sobel’s Custom Orthotic Systems, LLC.
• Changes on custom devices due to patient/client preference will result in additional charges (paid in advance).
  
• All custom devices must be accompanied by a prescription. 

 

 

Privacy

Sobel’s Custom Orthotic Systems, LLC. does not sell, lease, or share your information with any other individual, agency, or business, unless legally required to do so. We understand that your private information is just that, PRIVATE, and therefore, do not share that information unless legally required to do so.
Any information you share with Sobel’s Custom Orthotic Systems, LLC. will only be used for our internal purposes. Those purposes include educational, informational, and marketing information for you, as well as business related uses for us, internally.
Should you request that we share your information with another entity, you are of course, entitled to do so. In order to request that we share your information, that must be done in writing, along with proof of your identity.    
Our website is hosted by Weebly/Square, and their privacy information can be found at:
https://termsandprivacy.weebly.com/privacy-en.html#_Toc27134591

Disclaimer

   The devices (whole, or the individual components) are intended for resale by the practitioners who comprise our customer base. These devices are intended to assist in optimizing biomechanical function. Because biomechanics should not be altered by someone with little to no knowledge, our customers are intended to be the healthcare practitioners dispensing the devices, and not the end user. All orthotic shells are heat moldable, and postable, however Sobel’s Custom Orthotic Systems, LLC sells them “as is” . Any responsibility for altering those devices, and any injury or damage to the end user is borne by the practitioner.
      Just the same as the practitioner is not able to determine a patient’s injury or ailment without a physical examination, and history being taken, our recommendations are based on what information we are given by the practitioner. Therefore, Sobel’s Custom Orthotic Systems, LLC. (SCOS), or employees thereof, cannot be held accountable for harm to the end user, if the patient(s) have not been assessed by SCOS staff.
       We are not physicians, and do not make diagnoses. All recommendations are made with the assumption that the practitioner has a diagnosis from a physician, physician assistant, or nurse practitioner. That practitioner  understands biomechanics, has completed an in-depth history, physical exam, and ideally, a gait analysis. The products shown are for patients with common foot conditions that are not of a complex nature. For those patients with more complex foot issues, custom devices (available in our custom shop) or braces are a better choice.  
  
 

Email Us: [email protected] or Call Us: (443)685-6179